NYF we are dedicated to providing the best customer experience
possible and help you to fully benefit from your purchased product.
The Aegis family of client server solutions for the help desk is targeted to
heterogeneous IT and customer support environments, and will help corporations to
implement a service and support environment to align with business objectives
and improve service levels.
package has the best layout of any I've seen. Several of our employees
have worked on others and like this one the best. We have done
extensive customization without the need for programming and this
is where the product really excels. We are very satisfied with
the product and would strongly recommend this product to my other
service business associates."
Philip J. Michel, President,
The MAC Companies (USA)
just installed version 6.30 of the Aegis Help Desk and are very
pleased with the enhancements made to the user interface. Thank
Jean Morrow, FDS Software Quality
System Analyst, Telesat (Canada)
has facilitated the rapid growth of our Technical Support Services
team. Communication and workflow between Technical Support Sites
has improved and issues are attended to on an organized stage
by stage basis. When a new Technical Support staff member starts
I just show them the Aegis desktop shortcut, a few simple steps
and they are away logging, editing, and assigning incidents. The
after sales support is excellent."
Ivan Bate, Team Leader Technical
Support Services, Business Focus IT (Malaysia)
would also like to compliment your company on your level of service
you are providing. We are very impressed."
Karen McGregor, IT Manager,
Insurance Australia Broking (Australia)
very happy with the product thus far .. our implementation of
the Service Desk has others within our organisation asking for
access. Also the people who look after our billing are now looking
at utilising Aegis to collate the billing information in summary
form replacing a lot of work in our ERP application. Where some
calls were never placed through the Service Desk processes to
'save costs' these people are now recognising the benefits of
that the software provides and are routing calls where we want
them to be.
am impressed at the speed we can implement new facilities with
the appropriate configuration changes and I'm extremely impressed
by the response of your support team - it's very refreshing to
see a commitment of this degree."
Allan Howard, Facilities Manager,
Volante Systems (Australia)
requirements for a Help Desk solution included: support for multiple
users, searchable knowledgebase, call escalation, history of call
assignments, user-defined data values and ease of use. Aegis not
only met these requirements, it exceeded them. The Explorer-like
user interface was instantly familiar and totally customizable
via its Data Views, Sorts and Filters. And, the integrated Client
and Asset management modules are as feature-rich as many stand-alone
William L. Fultz, I.S. Manager,
Prolift Industrial Equipment (USA)
have been using Aegis to help us manage our internal support desk
for over 3 years with great success. This product is simple to
install, easy to use, highly customizable and very reliable. With
little or no downtime, support is seldom needed but it is always
timely and efficient. Thank you for a great product."
Robert Gauthier, IT Manager,
Andre-Laurendeau College (Quebec, Canada)
version of Aegis is wonderful. It has allowed us to develop a
better system for tracking our calls."
Michael Pedder, IT Coordinator,
Marketing Information Network (USA)
program is so well designed, and so easy to use, as to make sure
that client relations will improve. It fulfils the tough demands
of our organisation and is well priced."
David Walker, Data Manager,
Hunter Area Health Service (Australia)
are very pleased with the Aegis product. We found it to be versatile
and easily configurable to meet our specific needs. The support
is always prompt and helpful."
Jean Cowden, FDS Software Quality
System Analyst, Telesat (Canada)
the program. The real thing is much much better than the demo."
Toby Bradley, Network Technician,
Pascagoula School District (USA)
have been using Aegis for nearly 4 years and have found it to
be extremely effective tool in the management of our support desk.
Because of this what really pleased me when I was reviewing the
latest version was the number of the new features it provided
which we were just beginning to look for. It is great to see that
the product continues to improve and increase functionality to
better meet users needs.
Kathryn Marshall, Senior Support
Analyst, Mercury Computer Systems Pty Ltd (Australia)
Product & Value!"
Stan Jacobs, CEO, Stanley Jacobs
& Associates (Ireland)
have made huge improvements in the service we provide and in our
own organisation through using your product."
John Purdie, Application Development
Manager, Forté Solutions Limited (New Zealand)
reviewing many, many, products, Aegis proved to be acceptable
to both us and our clients in both look, feel, and usage. It provides
the complete, cost effective solution to our requirements with
a standard of support unrivalled by its competitors."
Manjit Sandhu, Professional
Services Consultant, Compaq Computer Limited (UK)
did we manage without Aegis for all those years? No more lost
bits of paper, forgotten problems, unhappy customers! Aegis quickly
became an essential member of the Millfield support team. Its
user-friendly features allow us to log events quickly and easily,
prioritise the workload and build up a detailed history of our
response to problems. Aegis is a comprehensive, well-supported,
yet very affordable package."
Mike Hodgson, MD, Millfield
Computer Systems Limited (UK)
our arduous search over the past 9 months for a software package
to optimize tracking of the service end of our business, we encountered
many overcomplicated, overpriced and inappropriate programs. However,
the Aegis program, which has been in use in our office, suits
our needs exceptionally. Thank you for helping smooth out our
information tracking system. Our search is over."
Tim Wilson, President, Corporate
Computer Technologies (USA)
would like to take the opportunity to say how pleased I am with
the application. I had to customise it quite extensively to use
it for our current application but found this very easy to do.
It is also very easy to use & very well thought through in
terms of functionality."
Margaret Hoskins, Senior Q.A.
Analyst, Drake Insurance (UK)
will take this opportunity to say that Aegis is serving us very
well and your support, both before and after purchase has been
exemplary - you have made working with you as easy as if you were
in the UK."
Paul Wilson, IT Manager, SMH
Associates plc (UK)
is doing great for us. This is the best thing that has ever happened
Carl Brune, General Manager,
Interconnect Systems (South Africa)
have found this product extremely satisfying and currently have
approximately eighteen staff members keying and/or responding
to incidents logged in a prompt and efficient manner. Due to the
in built flexibility of the software, our Help Desk Manager has
been able to maintain the data fields as per requirements specific
to Health Technologies. All staff have commented on the ease of
use of the product resulting in limited training being required.
At a senior management level, feedback has been excellent on the
quality of reports provided, in particular those that are represented
Lisa Martin, Customer Services
Manager, Health Technologies (Australia)
product, perfect for the needs of our organisation."
R. L. Cohen, IT Manager, Standard
Bank Unit Trusts Ltd (South Africa)
Aegis has been beneficial to us in that as the manager, I can
easily track the status of any given help desk job in terms of
follow-up. Implementing Aegis has also meant that we are all working
off one system, which also helps in coordination and there is
a benefit to our customers.
there are currently six users on the system, we foresee the growth
to ten users in the near future. This system is far ahead of the
one that we were using previously."
Pieter Schutte, Customer Services
Manager, Bull Computers (South Africa)
gives us the ability to track, monitor and cost our helpdesk activities.
It's value for money and has excellent after sales support. Well
Ellen Gallagher, Helpdesk Supervisor,
Radius Computing Pty Ltd. (Australia)
is the fourth or fifth time (over the past fifteen years of managing
support departments) that I have tried a real-time computerised
call logging system, and this is the first that I think might
actually make it. Congratulations"
Philip Corcoran, Client Services
Manager, Syscap Retail System Pty Ltd. (Australia)
usability of Aegis through both its fundamental design and the
ability to allow administrators to tailor its look and field maskings,
coupled with a trouble free installation and a simple upgrade
of our existing database minimized the lead time from delivery
to the program ‘going live’.
support I received whilst setting up the software could not be
faulted. All queries were answered in a timely, succinct and very
Will Bentley, Customer Support,
SMH Associates plc (UK)