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 Solutions
Industry/Market
Strategies
Services
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To
find out how Aegis solutions can benefit your organization, or have
a sales executive contact you,
Call: (973) 796-5201
E-mail: info@nyfederal.com |
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SERVICE
MANAGEMENT SOLUTIONS
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| FFrom
Information Technology (IT) organizations to product development
teams in virtually every industry, Aegis systems help corporations
implement a service and support environment that will align with
business objectives and improve service levels. Aegis systems provide
a networked view of customer, product and service level agreement
information that enables dispersed teams to manage support issues
effectively. |
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| Spotlight
on Solutions |
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Help
Desk and Service Event Management - Effective Help Desk and
Service Event Management requires excellence in strategic planning,
operations and team professionalism. Policies and procedures help
set the stage for effective help desk and service management. More
>>
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| Providing
Post-Product Support Excellence - Post-sales
product support are a necessary expense, and the high costs of product
support can reduce product margins significantly when managed inefficiently.
Using support solutions to meet and exceed customer's expectations,
and managing communication to identify new opportunities. More
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| Service Level
Agreements - Service Level Agreements defines agreed service
level expectations that will help a customer conduct its business
in an optimum environment. Meeting the challenge of providing Service
Level Agreements requires sophisticated alerting mechanisms. More
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