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FFrom Information Technology (IT) organizations to product development teams in virtually every industry, Aegis systems help corporations implement a service and support environment that will align with business objectives and improve service levels. Aegis systems provide a networked view of customer, product and service level agreement information that enables dispersed teams to manage support issues effectively.

Spotlight on Solutions
Help Desk and Service Event Management - Effective Help Desk and Service Event Management requires excellence in strategic planning, operations and team professionalism. Policies and procedures help set the stage for effective help desk and service management. More >>
Providing Post-Product Support Excellence -  Post-sales product support are a necessary expense, and the high costs of product support can reduce product margins significantly when managed inefficiently. Using support solutions to meet and exceed customer's expectations, and managing communication to identify new opportunities. More >>
Service Level Agreements - Service Level Agreements defines agreed service level expectations that will help a customer conduct its business in an optimum environment. Meeting the challenge of providing Service Level Agreements requires sophisticated alerting mechanisms. More >>
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