||A concurrent license is
a floating license which authorizes a number of users to use the
system at any given time. For example, if you had purchased 40 floating
concurrent licenses for 50 users in your organization, each of the
fifty users can be assigned an individual access login, but only
40 of these users could access the system at any one time. In a
large support organization, the use of concurrent licenses will
help to maximize the use of the available licenses.
||A dedicated license is
a dedicated user license. For example, if you have 10 users and
want all of them to have access, you purchase 10 dedicated user
licenses. For smaller organizations or organizations where access
is required at all times, a dedicate license is recommended.
Client Web Access License
Access to the Aegis
system by parties other than the (concurrent or dedicated) licensed
users requires the use of Client Web Access licenses. The use
of Client Web Access licenses is appropriate for organizations
that wish to set up a self-care support environment, where parties
will be granted privileges such as the ability to search knowledge
databases and frequently asked questions, initiate a support request
or support call through the system, or view all calls logged previously.
The number of Client Web Access licenses determines the number
of people that can simultaneously use the system.
The Client Web Access
License, priced per user, enables the support of a large client
base. Two examples are provided below for applicability of these
licenses to your specific need:
1) Company A provides support to all internal users. The service
desk has 50 help desk technicians supporting 5000 staff. In this
case Company A can either buy 50 dedicated licenses or 45 concurrent
licenses to share between the support technicians and a 1000 client
web access license.
2) Company B sells products and provides support to their customers.
They have 10 support staff and over 500 clients. Company B can
either buy 10 dedicated licenses or 8 concurrent licenses to share
between the support staff and a 500 client web access license.
The cost for the client
web access license is based on the number of use licenses required.
Annual maintenance entitles
you to all major upgrades and maintenance releases for 12 months
starting from the date you subscribe. When there is a new release,
you will be notified via e-mail with instructions to download
the new release. There is a minimum of one major upgrade per year.
Annual maintenance is only applicable if you already own the current
version. If you are currently using an earlier version, you must
upgrade to the latest version first before subscribing to annual