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U.S. and Canada
To order, contact our Customer Service Center:
Call: (973) 796-5201
Fax: (973) 796-5202
E-mail: sales@nyfederal.com

Contact A Sales Representative
Our Customer Service Center will gladly help if you need assistance. To have a sales executive contact you, please e-mail sales@nyfederal.com with your contact information.

Request For A Pricing Quote
For a price quote within 24 hours, please complete our Pricing Quote Request Form.

PRODUCT		ORDERING INFORMATION
	Aegis Help Desk	P/N 862100 Aegis Help Desk (priced per user) Add-On Module Options (priced per server) P/N 862171 E-mail Server P/N 862172 Escalation Server P/N 862173 Report Scheduler P/N 862174 System Alerts P/N 862175 Workstation Audit P/N 862176 Database Monitor P/N 862177 Live Graph Other Options Concurrent License or Dedicated License P/N 862110 AegisWEB Client Web Access (priced per number of web clients) See explanation of options below.

PRODUCT		ORDERING INFORMATION
	Aegis Defect Tracking	P/N 862102 Aegis Defect Tracking (priced per user) Add-On Module Options (priced per server) P/N 862171 E-mail Server P/N 862172 Escalation Server P/N 862173 Report Scheduler P/N 862174 System Alerts P/N 862176 Database Monitor Other Options Concurrent License or Dedicated License P/N 862110 AegisWEB Client Web Access (priced per number of web clients) See explanation of options below.

PRODUCT		ORDERING INFORMATION
	Aegis Client Management	P/N 862103 Aegis Client Management Add-On Module Options (priced per server) P/N 862174 System Alerts Note: Aegis Client Management is available as a dedicated license only. AegisWEB Client Web access is not available with this product. See explanation of options below.

ORDERING HELP
Concurrent License		A concurrent license is a floating license which authorizes a number of users to use the system at any given time. For example, if you had purchased 40 floating concurrent licenses for 50 users in your organization, each of the fifty users can be assigned an individual access login, but only 40 of these users could access the system at any one time. In a large support organization, the use of concurrent licenses will help to maximize the use of the available licenses.

Dedicated License		A dedicated license is a dedicated user license. For example, if you have 10 users and want all of them to have access, you purchase 10 dedicated user licenses. For smaller organizations or organizations where access is required at all times, a dedicate license is recommended.

AegisWEB Client Web Access License		Access to the Aegis system by parties other than the (concurrent or dedicated) licensed users requires the use of Client Web Access licenses. The use of Client Web Access licenses is appropriate for organizations that wish to set up a self-care support environment, where parties will be granted privileges such as the ability to search knowledge databases and frequently asked questions, initiate a support request or support call through the system, or view all calls logged previously. The number of Client Web Access licenses determines the number of people that can simultaneously use the system. The Client Web Access License, priced per user, enables the support of a large client base. Two examples are provided below for applicability of these licenses to your specific need: 1) Company A provides support to all internal users. The service desk has 50 help desk technicians supporting 5000 staff. In this case Company A can either buy 50 dedicated licenses or 45 concurrent licenses to share between the support technicians and a 1000 client web access license. 2) Company B sells products and provides support to their customers. They have 10 support staff and over 500 clients. Company B can either buy 10 dedicated licenses or 8 concurrent licenses to share between the support staff and a 500 client web access license. The cost for the client web access license is based on the number of use licenses required.

Annual Maintenance		Annual maintenance entitles you to all major upgrades and maintenance releases for 12 months starting from the date you subscribe. When there is a new release, you will be notified via e-mail with instructions to download the new release. There is a minimum of one major upgrade per year. Annual maintenance is only applicable if you already own the current version. If you are currently using an earlier version, you must upgrade to the latest version first before subscribing to annual maintenance.