from NYF Systems can help you to align support processes to deliver
an optimum service. This set of capabilities automate many administrative
tasks associated with providing support to increase productivity
and manage customer care needs. It leaves organizations free to
set the policies, work processes and service levels that are unique
to their business.
The Aegis Help Desk product
suite will implement a shared repository of customer, product
and service history information for use by employees across multiple
departments. Linkage to customer information, purchase information,
post-sales support requests and status of progress helps customer
care teams to quickly make decisions that are accurate and consistent,
at the same time rendering a prompt service to the customer. Using
the easy form designer, customers create unlimited number of data
entry forms unique to their requirements, all without programming
Our Service Level Agreements
component ensure that incidents that are at risk of exceeding
acceptable resolution time as contracted with the customer are
automatically prioritized and alerted.
The Aegis Help Desk client
web access facility enables customers to log on to the system
using a browser such as Internet Explorer, to initiate support
requests and to periodically check progress with around-the-clock
convenience. Web-enabled customer self-care such as those that
can be provided by Aegis Help Desk will help customers with instant
retrieval of information limited by what you information you allow
them to see. Implemented correctly a web self-service facility
from Aegis requires little or no customer orientation and instruction.
This alternative delivery method significantly reduces costs for
product and service support. Web front-end technology from Aegis
Help Desk enables your support team to be distributed, whether
they are working at a company location, home, or airport, and
does not require a client version to be installed on their computers.
The usage information
captured by Aegis Help Desk systems can help you track responsiveness
as well as cost of product and service support, to contribute
to improvement in services provided to customers.
Deployment of Aegis Help
Desk is easy and cost effective. Aegis products are built to grow
with your business, as you expand the number of employees using
the system, and as you expand on the information you capture.
The attributes and reporting mechanisms can easily be tailored
to your specific business needs if desired. Additional fields
or attributes required can be defined in a few simple steps. Or
simply use the setups we provide to immediately see the value
of your investment.
To request for a download
trial version of Aegis
Help Desk please click here.
Our Aegis product portfolio serves companies in telecommunications,
banking, healthcare, insurance, automotive, retail industries
and more with efficient customer care and post sales support solutions.
To order or to request a price quote or
information, contact our
Customer Service Center:
Call: (973) 796-5201