EMAIL SERVER ADD-ON
The E-mail Server add-on module enables users
and clients to log calls via Internet mail. You can define different
templates to use for different clients and users. You can also
include attachments when logging a call via the e-mail server.
This will create the attachment records in the database. Templates
are used for processing the e-mail message.
The Escalation Add-on module provides the capability to escalate
an incident if it is not closed, or if the last response has exceeded
a specified interval. Escalation can be system wide, specific
to each client or each incident. Escalation can also be based
on a Call Type, Priority, Severity or any field with a list box
attached to it.
The Report Scheduler add-on module enables you to run reports
at a given time and interval. You can send the report to a printer,
file or e-mail it to a user. This can be very useful if you want
reports such as status reports or work items in progress e-mailed
to you automatically on a weekly or monthly basis. The reports
are e-mailed to a user or sent to a file or printer. Other users
can also access the reports generated by the report scheduler
if they have the appropriate security. The reports can also be
accessed from the web.
SYSTEM ALERTS ADD-ON
The System Alerts add-on module enables you to notify users or
external clients based on filters. You can merge fields from the
records to create a custom message showing the exact details from
the record that is required.
The Workstation Audit add-on module enables you to audit workstations.
All information found will be created as asset components for
the asset designated as ‘Use for Workstation Audit’.
The Database Monitor add-on module enables you to monitor an incident
database for new incidents, closed incidents and responses in
the last N minutes. You can also notify selected users when the
number of new incidents added, closed or number of responses is
more than a specified number in the last N minutes.