| PRODUCT
SUITES OVERVIEW |
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Aegis
Help Desk |
Help
desk, incident and response tracking, and asset management product
suite. Aegis Help Desk will automate many of the administrative
and communication tasks associated with providing customer or
information technology (IT) support. From
customizable workflow behaviors that operate from trigger events
that our customers define, to capabilities like attaching external
documents of multiple formats, Aegis Help Desk will create detailed
tracking of important events. More
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Aegis
Defect Tracking |
A
complete incident and response tracking system, suitable for organizations
that track problems, product changes, client requests or enhancements.
Companies with product development initiatives will find Aegis
Defect Tracking helpful to help meet stringent requirements for
documenting product modifications. Use it to ensure that defects
are out and increase the quality of your products. More
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Aegis
Client Management |
A
client relationship management system, where you can readily store
and distribute customer and sales information internally to manage
prospected opportunities. Use Aegis Client Management to also
find out how sales and marketing efforts are spent, to ensure
valuable marketing resources are expended optimally. More
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| PRODUCT
SUITE EXTENSIONS |
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Aegis E-mail Server
Add-On
Module |
Enables the logging calls
via e-mail. An unlimited number of templates can be created to
parse e-mails received, and to specify which fields of a record
to be updated with the contents of the e-mail. An automatic acknowledgment
can be issued to the sender. |
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Aegis Escalation
Add-On
Module |
Enables the escalation
of an incident if it is not closed for a specified interval or
if the last response has passed a specified interval. Escalation
can occur based on Client, Call Type, Severity, Priority and any
field with a list box attached to it. Exception conditions can
be specified for excluding incidents from being escalated, or
indicating fields to be updated. The escalation event can be set
to notify selected users when an incident has been escalated.
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Aegis Report Scheduler
Add-On
Module |
Schedules the generation
of reports at pre-determined intervals. The reports can be configured
to be sent to a printer, file, or as an e-mail. This e-mail feature
is useful for automatically generating weekly or monthly status
reports to be sent to selected individuals. |
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Aegis System Alerts
Add-On
Module |
Enables selected users
or external clients to receive a broadcast message based on filters
(conditions being true). A custom message can be automatically
created with extracted values from the records, or appended as
details to the custom message. |
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Aegis Workstation Audit
Add-On
Module |
Automatic audit of nominated
workstations for hardware components, operating systems, software
installed. Reports of audit statistics are provided, for example:
how many workstations are running Windows 2000, Windows NT, how
many workstations are Pentium PCs, percentage of authorized and
unauthorized software. |
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Aegis Database Monitor
Add-On
Module |
Monitors
the database for new incidents, closed incidents and responses
in the last N minutes. |
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